Terms & Conditions
This site is owned and operated by Orva General Trading L.L.C which is a Dubai based Limited Liability Company.
Our registered office is in Dubai, UAE. All our contact information can be found on the “Contact Us” page of this website.
- “Orva General Trading LLC” maintains the www.orvatrading.com Website (“Site”).
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
- ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and www.orvatrading.com policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
The information on the site is provided by Orva General Trading L.L.C and whilst we endeavor to keep the it up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. We have made every effort to display as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the actual goods,all information provided is approximate and is provided in good faith.
The prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change and offered the opportunity to amend/cancel the order. Prices on the website are available in multiple currencies. Customers can select their preferred currency from the dropdown available at the top of all pages.
Customers can place an order as registered users through the website. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order followed by a phone call to review the order details with you. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will have the option to amend/cancel the order.
Shipping / Delivery Policy
We have multiple delivery options including our own fleet of vans and third-party courier agents.
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 9 for all orders below AED 50, AED 5 for AED 50 – AED 100 orders and Free Delivery for all orders above AED 100 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
Once your order is processed, we deliver within 24-48 working hours across the UAE Deliveries are done between 9:00am and 6:00pm Saturday-Thursday. We always endeavor to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
We use Shipa express as our courier partners for international deliveries. Based on the shipping country, the delivery time may change, however, most orders are delivered within 3-5 working days except Saudi. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched.
Shipping Address Details
At the time of placing the order, customers are encouraged to put the accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
The following forms of ID are accepted:
- Original & Valid National ID
- Original & Valid Driving License
- Original passport (profile and visa page)
All items come with a 1 year manufacturing warranty from date of purchase, unless stipulated otherwise in the product information.
All items Generic items comes with a 1 month manufacturing warranty from date of purchase, unless stipulated otherwise in the product information.
All items in the “Deals” section come with a 1 month warranty from date of purchase, unless stipulated otherwise in the product information.
Returns / exchange
If you wish to return any item for an exchange, you can do so within 7 days upon receiving the item. The item should be completely UNUSED and with the original packaging along with any parts or accessories. We offer a one time replacement only. The replacement item/s will be dispatched after the original item/s are received.
If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 7 days after receiving delivery then we will come to collect the defective unit within 5 working days and arrange for a replacement where possible. Replacements will only be given once the defective product has been checked and approved as a DOA item.
Order Cancellations / Refund
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
‘’Refunds will be done only through the Original Mode of Payment”
If you wish to cancel an order, please contact us immediately via our call center. If the order is still not processed then it can still be canceled. If the order is already processed, we will make a reasonable effort to cancel the order and assist you in choosing the correct product.
We will refund all monies paid to us by you, less any costs due under this contract. Delivery charges (if any) are non refundable. If any orders are cancelled and have been paid for using a credit card, then the refund process may take up to 10 days (subject to the bank’s policy). Refunds will be done only through the original mode of payment.
Although we endeavor to keep our website information and pricing up to date and error free, product description or pricing errors may occur. If such an error is discovered after you have submitted an order to us, we will contact you before processing your order and give you the option to either cancel your order or re-confirm it based on the correct information.
In an effort to increase the safety for our shoppers, and in line with our banks security requirements, we may from time to time ask for a copy of a valid ID and the front side of your credit card (only if deemed necessary). This may be at the time of delivery, or at the time of order processing. We accept the following as a form of valid ID:
- Emirates ID
- UAE driver’s license
- Passport copy
Failure to provide such documents upon request may lead to cancellation of the order and payment of the related charges.
All credit/debit cards details or information will NOT be stored, sold, shared, rented or leased to any third parties.
- ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
- www.orvatrading.com will not pass any debit/credit card details to third parties’’
- www.orvatrading.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. www.orvatrading.com (website) cannot guarantee the security of any information that is disclosed online’’
- www.orvatrading.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
Notification of Change
We reserve the right to change these terms and conditions from time to time and any such changes may be communicated on our website.