At Orva Pack, we strive to ensure your satisfaction with every purchase. Our return policy is designed in compliance with UAE regulations and tailored for packaging products.

1. Eligibility for Returns:

Products can be returned within 7 days of receipt if they are unused, unopened, and in their original condition and packaging.

Returns are accepted only for items that are defective, damaged, or incorrectly supplied.

2. Non-Returnable Items:

Customized or personalized packaging products.

Opened or used items, unless defective or damaged upon delivery.

Clearance or promotional items, unless proven to have a defect.

3. Return Process:

Contact our customer service team at info@orvatrading.com or WhatsApp 0544992882 within 7 days of receiving the product.

Provide proof of purchase (invoice) and clear images of the item for verification.

Once approved, you can ship the product back to us at the provided address.

4. Refunds:

Refunds will be processed after inspection of the returned product.

Refunds will be issued to the original payment method within 7-14 business days.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchange Policy:

Exchanges are subject to product availability and can only be processed for defective or damaged items.

6. Responsibility for Return Shipping:

The customer is responsible for the cost of return shipping, except in cases where the item was defective, damaged, or incorrectly supplied.

For any questions or concerns regarding returns, please contact us at whatsapp 0544992882. We’re here to assist you!